Sofia, Bulgaria
Job Type: 
Reference Number: 
  • To provide technical support to customers helping them solve technical and operational issues with our system – software and hardware
  • To follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Document knowledge in the form of knowledge base tech notes and articles.
  • To monitor live systems and act proactively in case of issues
  • To communicate customer needs and wishes to our management and engineering staff.


  • 2 years work experience in enterprise technical support/customer service
  • Excellent communication skills
  • Ability to work in shifts/weekends
  • Open to travel when it is necessary.


Nice to have, but not mandatory:

  • Basic knowledge of Unix/Linux systems and utilities
  • Knowledge of software development process
  • Interest in electro-mechanical devices and innovations
  • Bachelor's degree
  • Very good command of Dutch (level B2/C1/C2)
  • Good command of  English  (level B2)


Our client:

US company with headquarters in Europe focused on planning, development, and delivery of Transport and Tourism Infrastructure. A team of developers is working at one of their newest office buildings in Sofia developing an own product for the Infrastructure of the smart city. For a brand new team of support specialists, the company wants to hire motivated and experienced Technical Support Specialist

  • Excellent remuneration, plus annual performance bonus;
  • Additional health insurance, food vоuchers and covering of your travel expenses;
  • Opportunity to improve your personal and professional skill set in an international environment;
  • Because it is result oriented company the working hours are very flexible; 

Send your CV and become a part of the amazing team in Sofia!


Confidentiality of all applications is assured. Only short­listed candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
(Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP)




Software & Services
Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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